Privacy and Data Policy

This Privacy Policy explains how we collect, use, store and protect personal information when you use Electric Wins services. We take user privacy seriously and aim to be clear about the data we process, why we process it and how you can exercise your rights. Please read the sections below for details about the types of information we handle and the controls available to you.

Types of data we collect

Personal data

When you register and use our service we may collect personal information such as your name, date of birth, e-mail address, phone number, postal address and identity documents submitted for verification. We also collect account credentials and preferences that you provide when setting up or managing your account.

Technical data

We collect device and connection information to operate the service and improve security. This may include IP address, browser and device type, operating system, timestamps, language settings and log data generated by your use of our website or mobile access.

Transactional data

Information related to deposits, withdrawals, payment method details, game activity, bets and wins is collected to process transactions, maintain account history and detect possible fraud or abuse. We record interaction histories with customer support for quality and dispute resolution.

How we use information

We use collected data to create and manage your account, process payments, verify identity, prevent fraud, comply with legal obligations and resolve disputes. Data is also used to provide customer support and to maintain, secure and improve our services. Where permitted, we may use contact details to send service-related messages and important account notices.

Data protection practices

We implement administrative, technical and organizational measures designed to protect personal data from unauthorized access, disclosure or loss. Access to personal information is limited to staff and service providers who need it to perform their duties. We regularly review and update security controls and maintain backups to protect data integrity.

Cookies and tracking technologies

We use cookies and similar tracking technologies for session management, functionality, analytics and to help detect fraud. Some cookies are necessary for the service to function, while others help us understand usage patterns. You can manage or disable non-essential cookies via your browser settings, though this may affect certain features.

User rights and choices

You have rights concerning your personal data, including the right to request access, correction or deletion, and to object to certain processing where applicable. To exercise these rights contact our privacy team. We will request information to verify your identity before fulfilling requests.

Access, correction and deletion

If you need to view, update or remove your personal information, contact us and we will provide guidance on the verification steps required. Please note that some data may be retained where necessary for legal compliance, fraud prevention, dispute resolution or to preserve the integrity of account records.

Information sharing and third parties

We share data with service providers and partners who process information on our behalf, such as payment processors, identity verification and anti-fraud services, hosting and analytics providers. We require these third parties to protect your data and to process it only for specified purposes. We do not sell personal data to third parties.

Updates to this policy

We may update this Privacy Policy from time to time to reflect changes in our practices or service. Material changes will be posted on this page and will indicate the date of the latest revision. If you see the brand presented as ElectricWins in some areas of the service, the same policy applies to those interactions.

For privacy requests or questions, contact [email protected].