Responsible Gambling

At Electric Wins we take responsible gambling seriously. We want every player to enjoy controlled play and to make informed choices. Our policies and tools are designed to protect players, limit harm and make it straightforward to pause or change activity when needed.

Player protection principles

We support safe play through clear information, player controls and timely support. We encourage players to set sensible limits, monitor their activity and contact us if they feel play is becoming problematic. Our approach balances enjoyment with practical safeguards.

Activity-control tools

We provide a range of tools to help you manage how you play. You can use account controls or contact live chat and [email protected] for assistance. Available options include:

Deposit limits

Daily, weekly and monthly deposit limits can be set to control spending. Limits are adjustable and can be reduced immediately; increasing limits may require a cooling-off period for safety.

Cooling-off and self-exclusion

Short breaks and longer self-exclusion options are available. We offer a minimum cooling-off period of 24 hours and self-exclusion periods such as 1 month and 6 months. During self-exclusion your account will be blocked from play and marketing until the chosen period ends.

Contacting support

If you need help setting limits or want guidance, contact our 24/7 live chat or email [email protected]. Our team can explain available options and help apply temporary or permanent restrictions to your account.

Deposit, loss and time limits

Deposit limits are the primary tool for managing outlays. Loss limits and session reminders may be available in the Responsible Gambling area or by request; if these are important to you please contact [email protected] to confirm current options for your account.

Recognising signs of problem behaviour

Be alert to changes in your behaviour such as chasing losses, spending more than planned, borrowing to gamble, neglecting responsibilities or feeling anxious about play. These can be early indicators that it may be time to use limits, take a break or seek help.

Practical tips to stay in control

Set deposit limits before you start, decide on a time limit for each session, never gamble with money you need for essentials, avoid chasing losses and keep records of your play. Use cooling-off breaks if you feel pressured and ask [email protected] for help adjusting settings.

Professional help and support organisations

If you need external support, professional organisations and peer groups can help. Resources commonly used include Gambling Therapy, Responsible Gambling Council, Gamblers Anonymous, GamCare, GambleAware and tools such as Gamban and GamBlock. If you prefer, our team at ElectricWins can provide information and links to appropriate services.