User Terms and Conditions
These Terms and Conditions describe the rules that govern your use of the Electric Wins website and services. They explain the relationship between us and our players, outline account responsibilities, and set out basic rules for promotions, payments and disputes. By registering or using the platform you agree to follow these terms; if you do not agree, do not create an account or place wagers.
Account responsibilities
You are responsible for keeping your account details accurate and secure. Only one account is allowed per person, residence, device and IP address unless we explicitly agree otherwise. Do not share login details, use another person’s payment method or attempt to bypass limits with multiple accounts. If you suspect unauthorized access contact [email protected] immediately.
Eligibility and verification
To open and operate an account you must meet our eligibility requirements. Minimum age and citizenship restrictions apply and will be confirmed during registration. We require verification of identity and address - documents may include photo ID, proof of address and payment verification. We may delay or refuse withdrawals until verification is complete.
Acceptable platform use
Use our services for lawful, personal entertainment only. Prohibited behaviour includes collusion, use of bots or automated play, chargebacks, fraud, providing false documents, and attempting to manipulate games or promotions. We reserve the right to suspend or close accounts where irregular or abusive play is detected.
General bonus and promotion rules
Promotions, welcome offers and loyalty rewards are subject to specific terms that apply in addition to these general terms. Wagering requirements, maximum bet rules and game-weighting for bonus play will be stated with each promotion. Only one active bonus is permitted per account unless a promotion explicitly allows otherwise. We may void bonuses and related winnings if we suspect misuse or breach of promotion conditions.
Deposits and withdrawals
Available payment methods and minimums vary by region and may change. Deposits must be made from a payment method registered in your name. Withdrawals are processed to the original payment method where possible and may require further verification. Limits and processing times apply - a weekly withdrawal limit may be in force. We are not responsible for third-party fees or blockchain network fees when using cryptocurrencies.
Dispute resolution
If you have a dispute, contact our support team at [email protected]. We aim to respond promptly and will investigate disputes in good faith. If an issue cannot be resolved directly, we will outline the next steps and any available escalation process. Use of the service does not waive your right to pursue other remedies where permitted by law.
Updates to terms and conditions
We may update these terms from time to time. Material changes will be communicated via the site or by email to registered users. Continued use of the platform after changes are posted constitutes acceptance of the revised terms. For operational questions about account limits, verification or promotions contact [email protected].
Brand and operator note
Our platform operates under the trading name ElectricWins as presented across the site. If you need confirmation of corporate or regulatory details, contact [email protected] before depositing funds.